CRMC 2019 Agenda


CONFIrmED Retail Brand Sessions

 
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Making Customer Relationships Smarter:
Equipping Customers With Intelligence

Bob Anderson

VP, Head of Data Science, Digital and Loyalty Analytics

Ahold Delhaize

 

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The Transformational Journey of Loyalty

Susan Fletcher

Director of Membership

BEST BUY

 

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How Marketers Can Succeed
in a New Data Privacy Era

Dan Taylor

Managing Director, Global Display Ads

Google

Kerry Childe

FMR Senior Corporate Council

BEST BUY


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Personalization & Retailtainment

Elpida Ormanidou

Senior Vice President Analytics and Insights

Chico’s FAS

 

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Creating a Viewer Centric Landscape to Keep up with the ever-changing, unmanageable, holy-crap, what-the-heck-is-going-on World of Television

Kerrie Adams

Executive Director
Advanced Analytics

Disney ABC Television

 

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Helping Loyalty Members Uncover
Their Favorite Products

Kate Jung

Director, Loyalty, Mobile
& Strategic Partnerships

EXPRESS

Pam Erlichman

CMO

Jebbit


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Stepping Up The Loyalty Game with Engagement

Hope Tannenbaum

Senior Director of
Loyalty & Research

FOOT LOCKER

 

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Personalized Text Messaging:
A Top Revenue Channel

Shannon Murphy

Senior CRM Manager

Jack in the Box

Brian Long

Co-Founder & CEO

Attentive


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How Personalized Lifecycle Communications & Marketing Efficiency Doubled Program Revenue

Dan Rosenthal

Senior Director, Contact Strategy

Lands’ End

Kyle Henderick

Senior Director of Client Services

Yes Marketing


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Endless possibilities. Limitless loyalty.

Eric Gohs

Vice President, Customer + Channel Marketing

ascena retail group

Shannon Andrick

Vice President, Marketing Advancement

Alliance Data


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Creating Omnichannel Experiences
That are Designed for Life

Sue Beckett

Vice President of
Digital & Direct Marketing

LOVESAC

 

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A Loyalty Makeover: Redesigning
SEPHORA's Beauty Insider

Allegra Stanley

Vice President Loyalty

Sephora

Sean Claessen

EVP Strategy & Innovation

Bond Brand Loyalty


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Shift to Powerful CX and Personalization!
CX Research Findings and
Best Practices from Shiseido

Welington Fonseca

Senior Vice President
Global Customer Marketing

SHISEIDO GROUP

Ernan Roman

President

ERDM


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Shifting organizational focus from traditional financial metrics to customer behavioral data

Emma Rushe

Vice President
Performance Marketing

Sweaty Betty

Yoav Susz

Vice President North America

Optimove


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Creating an Agile Marketing Environment While
Driving Efficiencies in Marketing Spend

Rob Stravitz

Vice President of Marketing

VALVOLINE

 

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Leverage rapid membership growth to drive engagement, personalization and your brand's customer strategy.

Frank Neumann

Sr. Director of Consumer Lifecycle Management & Loyalty

VANS

Clay Walton-House

Head of Customer Retention and Loyalty

Lenati


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Winning the Modern Consumer with
Personalized Experiences at Scale

Daren Hull

Chief Customer Officer

Vera Bradley

Tasso Argyros

Founder and CEO

ActionIQ


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Cross-brand loyalty and the road to personalization - leveraging customer insights, brand strategies and The Key Rewards to drive overall awareness, engagement and incremental sales

Aaron Glick

Vice President, Loyalty

WILLIAMS SONOMA

 

Keynote Speakers

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Josh Linkner

Best-Selling Author and Columnist

Expedition: Disruption   With omni-channel retail in the midst of significant change and upheaval, we can no longer rely on the models of the past. Instead of running from disruption, Josh will help you embrace and lead it, to help you rise above the obstacles and seize your full potential.


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Blake Morgan

Best-Selling Author and Customer Experience Futurist

The Future Belongs to Companies that Create Incredible Customer Experiences   Customers today don’t only expect personalized, zero friction, seamless retail experiences, they demand it. There is only one thing that matters: making the customer’s life easier and better. Learn how retail companies are preparing for the customer of the future with digital transformation.


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Nicolas Thompson

Editor-In-Chief: Wired

The Wired Future: Nine crucial questions about how technology is changing retail   How will robots change the way that stores work? How will artificial intelligence change the jobs we do? And what will it even mean to be human in a generation or two? Join us and hear Nicholas address the forces of technology that are turning the world of Retail upside down and inside out.



Past Agendas