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Designed For Retailers By Retailers

We bring retailers together to openly share their Marketing and CRM strategies, ideas, and challenges in a casual and comfortable environment; and to foster the relationships built at the annual event throughout the year. A fast-paced agenda, attendees representing over 150 retail chains, ample networking opportunities, and industry-leading vendor sponsors come together at the CRMC to provide an event unlike any other in the industry.

CRMC 2016 Highlights Video

CRMC 2016 Testimonials

  • KerrieAdams
    Kerrie Adams
    Lowe’s Home Improvement
    "The keynote speakers were phenomenal. The engagement and networking throughout the conference was tremendous."
  • heathe-costello
    Heather Costello
    "I have attended 4 loyalty and CRM themed conferences in the past 2 months and hands down, CRMC is BY FAR the best. Everything is first rate. While there was great retail specific content, the motivational speakers were also terrific and they added perspective beyond marketing concepts. When I am asked my opinion of what is the best conference to attend, I don't hesitate to recommend CRMC. CRMC delivers great content year after year."
  • MichaelLynch
    Michael Lynch
    Lettuce Entertain You Enterprises
    "Amazing, inspirational speakers. I loved networking with my peers and sharing best practices. I received reassurance that I was doing a number of things right for my company. I liked that the presentations were relatively short which kept me engaged. This is my third CRMC, and I always walk away more educated, dedicated, and inspired."
  • jrslubowski
    JR Slubowski
    Daugherty Business Solutions
    "Consistently one of the most content relevant, content-driven conferences every year."
  • emilyteele
    Emily Teele
    Williams-Sonoma Inc.
    "CRMC was the most valuable conference I attended last year. The conference structure allowed me to meet all of my needs, including peer-to-peer networking without sales pressure. (The retailer dinner was a highlight) I would strongly recommend this conference to anyone interested in loyalty and engagement marketing."
  • maireadridge
    Mairead Ridge
    "CRMC is one of our favorite shows to sponsor and attend – insightful content, great people, and it runs like clockwork thanks to the CRMC team."
  • andreashaikin
    Andrea Shaikin
    STAPLES Canada
    "Although there is a large number of attendees, the agenda, the layout of the exhibit hall, and the meals and breaks made it feel like a very intimate event where it was easy to start conversations with anyone. I'm re-energized by the numerous approaches I learned for ways to overcome the challenges I face."
  • bridgetbrennan
    Bridget Brennan
    Female Factor
    "It was such a spectacular conference. You masterfully combined sponsors and attendees, and everything was seamless — from the opening cocktail party and dinner to all the presentations and the beautiful location at the Chicago Hilton & Towers. Bravo and congratulations on a great conference."
  • karenshaffer
    Karen Shaffer
    "CRMC attracts a great balance of retailers from different industries, and a diverse mix of vendors."
  • chriscobb
    Chris Cobb
    Clarus Commerce
    "The mix between presentations and networking is very well done. I have attended countless conferences and tradeshows over 25 years and in my opinion, CRMC is hands down the most valuable for both vendors and partners."
  • joseluismarin
    Jose Luis Marin
    "Thank you! It was a great experience"
  • najahhusser
    Najah Husser
    "This was my first CRMC and it was a great experience. The intimacy of the show was on time compared to some of the conferences I've attended. The format of the grand ballroom main stage, the smaller breakout rooms and the lounge/vendor areas were very balanced."
  • MarkScharenbroich
    Mark Scharenbroich
    Emmy Award-winning Entertainer
    "The CRMC audience was incredible: wonderfully receptive, exceptionally responsive, smart and an absolute joy."
  • PaulVoss
    Paul Voss
    Rack Room Shoes
    "It was great being able to speak this year, and the agenda was phenomenal. Best conference I have been to."
  • ernanroman
    Ernan Roman
    ERDM Corp.
    "The overall program was thoughtfully structured to provide maximum value. The speakers all had important insights and case studies to share. The collegiality and networking were exceptional."
  • pauloclaussen
    Paulo Claussen
    "It was a great show this year, our whole team was very impressed."
  • brendonlemon
    Brendon Lemon
    "The CRMC event is a fantastic opportunity to connect with movers and shakers in the world of CRM, and gain best-in-class knowledge by speaking with leaders in the space. The "social hours" at the event were also fantastic."
  • drewkoechley
    Drew Koechley
    Signet Jewelers
    "CRMC was a great experience and provided the opportunity to meet others with a passion for CRM. I enjoyed the openness of the retail speakers when providing results. Everyone is truly there to learn from one another."
  • jeremyseltzer
    Jeremy Seltzer
    Movable Ink
    "CRMC continues to be a cut above every other major marketing conference in the country in terms of content, case studies, networking, motivational speakers, and venue. Well done CRMC team! "
  • matthewwillard
    Matthew Willard
    Super Shoes
    "A sincere thank you for a tremendous event – The CRMC team put together an excellent line-up with seamless flow."
  • drewmay
    Drew May
    "CRMC’s content is always top-notch. The roster of retailers who attend is diverse and impressive."
  • stephaniemontgomery
    Stephanie Montgomery
    American Airlines
    "I enjoyed the opportunity to be exposed to many different vendors in one place while also being inspired and challenged by the CRM work taking place across industries."
  • briangemmell
    Brian Gemmell
    Harley-Davidson Motor Company
    "Great networking opportunities with other retailers, as well as great presentation content. A very well run event."
  • bendeeanzures
    Bendee Anzures
    "Great content and speakers - from keynote (Seth Godin) to company case study presenters. Also, the exhibit hall was nicely organized and conducive to conversations with vendors."
  • laurenanders
    Lauren Anders
    Lowe’s Home Improvement
    "The speakers were all relevant and willing to share information as peers."


CRMC takes place just once a year. Don´t miss out on this top-notch gathering of retailers at the beautiful Hilton Chicago. CRMC attendees and sponsors return year after year to experience the best event in the Retail Marketing industry.


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