OF CRM

    JUNE 15-17 CHICAGO

  • CRMC 2016






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Designed For Retailers By Retailers

We bring retailers together to openly share their Marketing and CRM strategies, ideas, and challenges in a casual and comfortable environment; and to foster the relationships built at the annual event throughout the year. A fast-paced agenda, attendees representing over 150 retail chains, ample networking opportunities, and industry-leading vendor sponsors come together at the CRMC to provide an event unlike any other in the industry.

CRMC 2015 Highlights Video

CRMC 2015 Testimonials

  • CharlesPascalar
    Charles Pascalar
    Payless ShoeSource
    "Why should you go to CRMC? To get ideas from others that you haven't thought about, that are already tested, that can make an impact to your customers, and that can make your customers happy."
  • MaryStaples
    Mary Staples
    "CRMC never disappoints! 2015 is the year to remember - great content, great meetings, great time."
  • NicolaSaraceno
    Nicola Saraceno
    "I enjoyed the opportunity to present as well as network with colleagues in the industry--- CRMC provides a very high level of speakers and experts."
  • NickWorth
    Nick Worth
    "Our Dutch crew had a great experience at the event. The audience was so responsive and asked great questions. For my part, I found the overall level of audience engagement at the show extraordinary. What a terrific group of practitioners you bring together. No wonder CRMC is such a success year after year."
  • LindaSpellman
    Linda Spellman
    "The CRMC is the best conference out there. The ability to network with other retailers, as well as see a specific set of relevant vendors is a great combination. The focus on CRM provides for an extraordinarily relevant agenda."
  • RobertMcClarin
    Robert McClarin
    "The A-level retailer-focused speakers make CRMC one of the best conferences I have attended."
  • EricaThompson
    Erica Thompson Moran
    "As always, CRMC was my favorite conference. The networking opportunities are great, the conference is incredibly well organized, there were some excellent speakers, and I met a lot of people that I wanted to network with."
  • SteveKietz
    Steve Kietz
    Inte Q
    "This was my first CRMC. I didn't know what to expect. What a terrific show! Great venue! Great schedule! Great interaction! Got to spend time with clients and meet new prospects."
  • BuddyTeaster
    Buddy Teaster
    "This was my first time attending CRMC, but it will not be the last! High quality people and content."
  • AnnRaider
    Ann Raider
    "CRMC is an amazing and unique forum where retailers share their key learnings about building loyalty programs, and results of how they build their businesses."
  • JennaYarborough
    Jenna Yarborough
    "Many big name retailers in attendance, and lots of great networking opportunities."
  • DASlavick
    David Slavick
    "Attending CRMC is an investment well placed in your future as a CRM/Loyalty professional."
  • Drew-Graham
    Drew Graham
    Love’s Travel Stops
    "Each time I attend CRMC, I learn something new, gain a new perspective, and meet contacts who can help me."
  • JustinTidmarsh
    Justin Tidmarsh
    Best Buy
    "The networking and topics covered are great, and I really enjoy the balance of networking time and presentation."
  • PaulMurray
    Paul Murray
    Dunkin’ Brands
    "I love hearing case studies from other brands and their stories as they work through loyalty programs, tactics and challenges."
  • AmyLambert
    Amy Lambert
    Jewelry Television
    "I enjoyed attending CRMC as an opportunity to learn best practices and current trends. I especially appreciated hearing real-world case studies, where peers in the field shared how they are executing CRM successfully."
  • EdCleary
    Ed Cleary
    Retail Touchpoints
    "The retail presentations at CRMC are always great. I find it extremely valuable to hear about how these organizations transformed"
  • HaleyConnor
    Haley Connor
    Pinot's Palette
    "The sharing of information was great!"
  • SandiMichels
    Sandi Michels
    "I appreciate that the speakers are very forthcoming and share valuable, useful information."
  • KimberleyBrennan
    Kimberley Brennan
    Peet’s Coffee & Tea
    "I love the opportunity to network and consult with my peer set. It's why I keep coming back year after year."
  • JenniferZibrin
    Jennifer Zibrin
    "It is difficult to strike that balance between giving attendees a quality learning experience and making sure that sponsors get their money's worth-- but the CRMC NAILED IT!! High quality content, a great vendor to prospect ratio at an amazing venue!!"


CRMC takes place just once a year. Don´t miss out on this top-notch gathering of retailers at the beautiful Hilton Chicago. CRMC attendees and sponsors return year after year to experience the best event in the Retail Marketing industry.


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