Advisory Board Chair

TBA

CRMC Host

Craig Wood

Founder & CEO
The Collaboratory

Sean Breckenridge

Senior Director of Marketing
Bass Pro Shops

Kimberley Brennan

Director, Enterprise & Customer Loyalty
Petco

Chuck Chapek

VP, CRM & Loyalty
The Vitamin Shoppe

Paulo Claussen

Sr. Director of Loyalty
PetSmart

Brent Cooke

VP – CRM, Loyalty & Marketing Insights
PetSmart

Joy Garcia

VP, Customer & Brand Marketing
Stage Stores

Ian Dewar

Director of Customer Lifecycle & Analytics
The North Face

Mark Friedman

President E-Commerce
Steve Madden

Toni Miller

Senior Executive Vice President – Chief Administrative Officer & Chief Financial Officer
Boscov’s

Wade Lee Jones

VP, Direct to Consumer & CRM
Journeys

Danielle Leveille

Director of CRM
Wolverine Worldwide

Carol McIntyre

VP, CRM & Loyalty
L’Oreal

Jenn McMillen

Chief Accelerant
Incendio

Eric Messerschmidt

SVP Strategy, Loyalty and CRM
ULTA

Rachel Minerva

Vice President, Customer Marketing & Analytics
Chicos’s FAS, Inc.

Paul Murray

Director of Digital Innovations
Dunkin’ Brands

Charles Pascalar

Consultant

Ian Richards

VP Digital Marketing and CRM
Laura Canada

Amy Nelson

Sr. Director of Customer Marketing
Abercrombie & Fitch

Susan Rodgers

VP Marketing, CRM & Analytics
Pier 1 Imports

Ernan Roman

President
ERDM, Corp.

Robin Ross

Senior Director, Corporate Marketing & Membership
Costco Wholesale

Nicola Saraceno

SVP Retail Marketing & CRM
Luxottica Group

Dave Sims

Vice President Retention and Loyalty
Nordstrom

Sherina Smith

VP Loyalty & CRM
JCPenney

Yoshi Tanaka

Director
American Airlines

Emily Teele

Senior Director, NIKE Direct
NIKE

Erica Thompson-Moran

CRM and Ecommerce Consultant
ACIRE Consulting

Tom Tracy

SVP Marketing
Monro Muffler Brake