CRMC Advisory Board

Advisory Board Chairwoman

Kara Quinn

AVP CRM & Loyalty Marketing
L'Oréal

CRMC Host

Craig Wood

Managing Director & Chief Engagement Officer
360 Live Media

Sean Breckenridge

Senior Director of Marketing
Bass Pro Shops

Kimberley Brennan

Director, Enterprise & Customer Loyalty
Petco

Chuck Chapek

VP, CRM & Loyalty
The Vitamin Shoppe

Paulo Claussen

Director of Loyalty
ULTA

Brent Cooke

VP – CRM, Loyalty & Marketing Insights
PetSmart

Joy Garcia

VP, Customer & Brand Marketing
Stage Stores

Ian Dewar

Director of Customer Lifecycle & Analytics
The North Face

Mark Friedman

President E-Commerce
Steve Madden

Toni Miller

Senior Executive Vice President – Chief Administrative Officer & Chief Financial Officer
Boscov’s

Wade Lee Jones

VP, Direct to Consumer & CRM
Journeys

Danielle Leveille

Director of CRM
Wolverine Worldwide

Carol McIntyre

VP, CRM & Loyalty
L’Oreal

Jenn McMillen

Chief Accelerant
Incendio

Eric Messerschmidt

SVP Strategy, Loyalty and CRM
ULTA

Rachel Minerva

Vice President, Customer Marketing & Analytics
Chicos’s FAS, Inc.

Paul Murray

Director of Digital Innovations
Dunkin’ Brands

Charles Pascalar

Consultant

Kara Quinn

AVP CRM & Loyalty Marketing
L’Oréal

Ian Richards

VP Digital Marketing and CRM
Laura Canada

Amy Nelson

Sr. Director of Customer Marketing
Abercrombie & Fitch

Susan Rodgers

VP Marketing, CRM & Analytics
Pier 1 Imports

Ernan Roman

President
ERDM, Corp.

Robin Ross

Senior Director, Corporate Marketing & Membership
Costco Wholesale

Nicola Saraceno

SVP Retail Marketing & CRM
Luxottica Group

Dave Sims

Vice President Retention and Loyalty
Nordstrom

Yoshi Tanaka

Director
American Airlines

Emily Teele

Creative Director, CRM
UBER

Erica Thompson-Moran

CRM and Ecommerce Consultant
ACIRE Consulting

Paul Voss

Director CRM
Rack Room Shoes/Off Broadway Shoes

Sherina Smith

VP Loyalty & CRM
JCPenney

Tom Tracy

SVP Marketing
Monro Muffler Brake