Advisory Board Chair

Brent Cooke

VP – CRM, Loyalty & Marketing Insights
PetSmart

CRMC Host

Craig Wood

Founder & CEO
The Collaboratory

Sean Breckenridge

Senior Director of Marketing
Bass Pro Shops

Kimberley Brennan

Director, Enterprise & Customer Loyalty
Petco

Chuck Chapek

VP, CRM & Loyalty
The Vitamin Shoppe

Paulo Claussen

Sr. Director of Loyalty
PetSmart

Ian Dewar

Director of Customer Lifecycle & Analytics
The North Face

Joy Garcia

VP, Customer & Brand Marketing
Stage Stores

Wade Lee Jones

VP, Marketing and Merchandising
CafePress

Danielle Leveille

Director of CRM
Wolverine Worldwide

Carol McIntyre

VP, CRM & Loyalty
L’Oreal

Jenn McMillen

Chief Accelerant
Incendio

Eric Messerschmidt

SVP Strategy, Loyalty and CRM
ULTA

Toni Miller

Senior Executive Vice President - Chief Administrative Officer & CFO
Boscov's

Rachel Minerva

Vice President, Soma
Chico's FAS, Inc.

Paul Murray

Director of Digital Experience
Dunkin’ Brands

Amy Nelson

Sr. Director of Customer Marketing . Abercrombie & Fitch

Charles Pascalar

Consultant

Ian Richards

VP Digital Marketing and CRM
Laura Canada

Ernan Roman

President
ERDM, Corp.

Robin Ross

Senior Director, Corporate Marketing & Membership
Costco Wholesale

Nicola Saraceno

SVP Retail Marketing & CRM
Luxottica Group

Dave Sims

Vice President Retention and Loyalty
Nordstrom

Yoshi Tanaka

Director
American Airlines

Emily Teele

Senior Director, Global Loyalty
NIKE

Erica Thompson-Moran

VP of Marketing
Guitar Center

Tom Tracy

Former SVP Marketing
Monro Muffler Brake