I wanted to thank you all again for the tremendous CRMC and close-out chapter in Chicago. I was able to chat with many retailers and vendors this year all who continue to share very positive feedback on their experience, and how this conference continues to be a step apart from others in the industry.

Our team said the event was awesome! Thank you so much for including Hightouch.

I came away from CRMC feeling so energized! The sessions were engaging, and I walked away with some real golden nuggets I can actually use. It was inspiring to be surrounded by people who really get what it’s like to be in marketing today. Honestly, it felt like a reset button in the middle of all the noise...and we all need more of that. The atmosphere at CRMC is so welcoming and fun too – it’s unlike any other conference I’ve been to!

CRMC 2025 did not disappoint! We had the opportunity to connect with forward-thinking brands and leaders driving the future of customer loyalty, CRM, and lifecycle marketing. The insights shared and relationships built were invaluable, and we’re excited to keep the conversations going. Big thank you to CRMC for another impactful event.

CRMC is an amazing conference. The case studies and success stories + the keynotes were phenomenal!!

The team was very pleased with our first experience and participation at the event. One of our team members who has traveled and spoken extensively was very impressed by the level of the attendees, as well as the topics discussed.

What an incredible couple of days at the CRMC! Thank you for asking me to speak and inspiring me along the way. I learned from so many great brands, like the power of truly knowing your customer from Carter's. The ability to drive relevancy through optimizing journeys, not just touch points from Sephora. And ‘the biggest mistake we make’ from Roger Williams at Marigold. I connected with current partners and met ones that inspired me for the future of this space. I even made some new friends! Thank you Craig Wood and Devon Wylie for a great event. See you next year!

I just wanted to send a quick note of thanks. We got a ton of value out of CRMC this year and were really impressed across the board. The quality of the speakers, the way everything was organized, and the caliber of attendees all made it one of the most impactful events we have attended. It was clear how much thought and intention went into every part of the experience. The sessions were not only relevant but also forward-looking, and the conversations happening in the halls were just as valuable as those on stage. You created the kind of environment that encourages real connection, thoughtful discussion, and new ideas. We left energized, with a lot of momentum and some exciting new conversations in motion. We are already looking forward to being even more involved next year and contributing wherever we can. Thanks again for everything you put into making CRMC such a standout event.

I just had a fun and inspirational few days at CRMC. Great catching up with former colleagues, seeing all the inspiring presentations, particularly the keynotes from Riaz Meghji, Neil Pasricha, and Shabnam Mogharabi. As CRM and Loyalty professionals, we strive to create meaningful, one-on-one connections, and going to this event every year always reminds me why I love doing what I do.

This event continues to be one of my favorites—not only for the insightful sessions, but for the opportunity to reconnect with industry friends and meet so many new faces who are passionate about transforming customer experiences.

Regular attendance at CRMC can be hazardous to a boring and ineffective loyalty program. Inspiring keynotes, practical workshops, and valuable networking delivered actionable strategies for customer loyalty. Highly recommended!

It was another amazing CRMC in Chicago with world-class speakers and attendance from some of the best marketers and executives in retail.

I first attended CRMC back in 2011, and every year it keeps getting better. Hearing directly from other brands is invaluable. The conversations feel real and I walk away with insights I can actually use. The setting makes it easy to meet partners, reconnect with peers, and build relationships that last well beyond the conference. I always leave inspired, clear-headed, and ready to take on the challenges that I will encounter. More importantly, I leave knowing I’ve got a network of partners I can call to brainstorm the next big move.

Three incredible days. Countless meaningful conversations. And one big reminder of why we love what we do. The Capillary team had an unforgettable time at CRMC 2025 connecting with the brightest minds in loyalty, CRM, and customer experience. A few highlights that stood out to us: ✨ Real conversations with loyalty leaders from around the world ✨ Insightful lounge sessions that sparked fresh thinking ✨ Powerful 1:1 exchanges that left us inspired It’s events like CRMC that recharge us and reaffirm our belief in the power of human-centered loyalty. Huge thanks to everyone who made time to connect with us! We’re already looking forward to CRMC 2026 in Texas!

Just back from CRMC 2025 a living, physical in person heartbeat of customer strategy and loyalty innovation. Beyond the professional insights, the keynotes from Neil Pasricha, Riaz Meghji, and Shabnam Mogharabi were truly inspiring, reminding us that loyalty is rooted in human connection, not just transactions. Always an amazing opportunity to recharge and reconnect with the best in CRM and loyalty!

What an incredible CRMC 2025! 🎉 CRMC delivered three days of outstanding insights, innovation, and connections that reminded us why this is THE premier event for customer loyalty professionals. The unmatched opportunity to connect with so many passionate loyalty professionals from spontaneous hallway conversations to meaningful networking events was truly energizing and impactful. A massive thank you to the entire CRMC team for their exceptional partnership and flawless execution. Year after year, they continue to raise the bar for what an industry event should be. We're already counting down to next year when CRMC heads to the DFW area! New location, same incredible community of loyalty innovators.

CRMC consistently delivers content that is refreshingly transparent and actionable, cutting through the noise with real-world insights. It’s an invaluable opportunity to keep the pulse of the data-driven retail and CX industry at large, ensuring I stay on top of evolving trends. Every session I’ve attended sparks ideas that can translate directly into strategies driving meaningful consumer connections.

So many good things that came out of the CRMC! Special shout-out to the whole team that put this on, from the keynote speakers to the brand sessions and the lounge areas, truly a spectacular event.

We had valuable, real conversations with loyalty leaders from around the world, plus insightful Lounge Discussion Sessions that sparked fresh thinking, alongside powerful 1:1 exchanges that left us inspired.