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The Transformational Journey of Loyalty

Susan Fletcher

Director of Membership

BEST BUY

 

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Helping Loyalty Members Uncover
Their Favorite Products

Kate Jung

Director, Loyalty, Mobile
& Strategic Partnerships

EXPRESS

 

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How Foot Locker is Stepping Up Their
Loyalty Game with Engagement

Hope Tannenbaum

Senior Director of
Loyalty & Research

FOOT LOCKER

 

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How Lovesac Creates Omnichannel
Experiences That are Designed for Life

Sue Beckett

Vice President of
Digital & Direct Marketing

LOVESAC

 

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Want a Treat? Championing Brand-Wide CX
From Employee Empowerment to New Loyalty

Brent Cooke

Vice President Loyalty,
CRM, and Marketing Insights

PETSMART

Paulo Claussen

Senior Director of Loyalty

PETSMART