By 2021, retailers are planning investments in Internet Of Things (70%), machine learning/cognitive computing (68%) and automation (57%). Orchestrating these diverse technologies to provide a more responsive, real-time customer experience is the goal retailers want to achieve in the next five years. 79% of North American retailers are investing in IoT technologies such as automated inventory verification and sensors on shelves. By 2021, nearly 79% of retailers will be able to customize the store visit for customers as a majority of them will know when a specific customer is in the store.
Read more >