CRMC 2019 KEYNOTER BLAKE MORGAN: 20 EXAMPLES OF MACHINE LEARNING USED IN CUSTOMER EXPERIENCE

A system that remembers customers’ preferences, can understand speech and text and that learns the more it’s used—that’s the magic of machine learning. Machine learning is used to understand customers, drive personalization, streamline processes and create convenient and memorable customer experiences. Machine learning’s many applications make it a powerful tool in creating amazing customer experiences. Here are 20 examples of machine learning in action.