FROM WARBY PARKER TO APPLE TO THE RITZ-CARLTON: HOW THE BEST RETAILERS PILFER THEIR BEST IDEAS

The best retailers are constantly curious, continually in the market, and actively shopping in order to unpick retail experiences, and unlock inspiration. And they don’t just keep a check on their own category. While it’s important to know what your competitors are up to, all that may do is reinforce existing paradigms. The sharpest retail merchants look beyond their own category for inspiration, and they steal shamelessly, but also inventively. Being a student of retail is not about mindless duplication, however. As Picasso said (and Steve Jobs endorsed), “good artists copy, great artists steal.” Learn from others, but make those learnings your own.