CRMC Advisory Board

Advisory Board Chairwoman
Kelly Eisinger
Director of CRM

Victoria’s Secret

CRMC Host
Craig Wood
Managing Director & Chief Engagement Officer

360 Live Media

Sean Breckenridge
Senior Director of Marketing

Bass Pro Shops

Kimberley Brennan
Director, Loyalty Programs

Peet’s Coffee & Tea

Chuck Chapek
VP, CRM Customer Engagement & Analytics

Brooks Brothers

Paulo Claussen
Director of Loyalty

ULTA

Brent Cooke
VP – CRM, Loyalty & Marketing Insights

PetSmart

Joy Garcia
VP, Customer & Brand Marketing

Stage Stores

Wade Lee Jones
VP, Direct to Consumer & CRM

Journeys

Danielle Leveille
Director of CRM

Wolverine Worldwide

Carol McIntyre
VP, CRM & Loyalty

L’Oreal

Jenn McMillen
Chief Accelerant

Incendio

Eric Messerschmidt
SVP Strategy, Loyalty and CRM

ULTA

Rachel Minerva
Vice President, Customer Marketing & Analytics

Chicos’s FAS, Inc.

Paul Murray
Director of Digital Innovations

Dunkin’ Brands

Kara Quinn
CRM Consultant

KSQ Enterprises

Ian Richards
VP Digital Marketing and CRM

Laura Canada

Ernan Roman
President

ERDM, Corp.

Robin Ross
Senior Director,
Corporate Marketing & Membership

Costco Wholesale

Nicola Saraceno
SVP Retail Marketing & CRM

Luxottica Group

Dave Sims
Vice President Loyalty Marketing

La Quinta Inns & Suites

Yoshi Tanaka
Director

American Airlines

Emily Teele
Creative Director, CRM

UBER

Erica Thompson-Moran
CRM and Ecommerce Consultant

ACIRE Consulting

Paul Voss
Director CRM

Rack Room Shoes/Off Broadway Shoes