CRMC Advisory Board

Advisory Board Chairwoman
Kelly Eisinger
Director of CRM

Victoria’s Secret

CRMC Host
Craig Wood
Managing Director & Chief Engagement Officer

360 Live Media

Sean Breckenridge
Senior Director of Marketing

Bass Pro Shops

Kimberley Brennan
Director, Loyalty Programs

Peet’s Coffee & Tea

Chuck Chapek
VP, CRM Customer Engagement & Analytics

Brooks Brothers

Paulo Claussen
Director of Loyalty

ULTA

Joy Garcia
VP, Customer & Brand Marketing

Stage Stores

Maggie Lang
Senior Director, Guest Marketing

Kimpton Hotels & Restaurants

Danielle Leveille
Director of CRM

Wolverine Worldwide

Brendaen Makechnie
Vice President

Shop Your Way

Carol McIntyre
VP, CRM & Loyalty

L’Oreal

Cecelia McLaughlin
Vice President Direct Marketing

Macy’s

Jenn McMillen
Chief Accelerant

Incendio

Eric Messerschmidt
SVP Strategy, Loyalty and CRM

ULTA

Rachel Minerva
Vice President, Customer Marketing & Analytics

Chicos’s FAS, Inc.

Danielle O’Connor
Vice President, Loyalty

TJX

Charles Pascalar
Vice President of Global Marketing

Payless ShoeSource

Kara Quinn
CRM Consultant

KSQ Enterprises

Ian Richards
Vice President CRM & Analytics

ALDO Group

Ernan Roman
President

ERDM, Corp.

Robin Ross
Senior Director,
Corporate Marketing & Membership

Costco Wholesale

Nicola Saraceno
SVP Retail Marketing & CRM

Luxottica Group

Dave Sims
Vice President Loyalty Marketing

La Quinta Inns & Suites

Yoshi Tanaka
Director

American Airlines

Erica Thompson-Moran
CRM and Ecommerce Consultant

ACIRE Consulting

Paul Voss
Director CRM

Rack Room Shoes/Off Broadway Shoes