CRMC Advisory Board

Advisory Board Chairwoman
Kelly Eisinger
Director of CRM

Victoria’s Secret

CRMC Host
Craig Wood
Managing Director & Chief Engagement Officer

360 Live Media

Sean Breckenridge
Senior Director of Marketing

Bass Pro Shops

Kimberley Brennan
Director, Enterprise & Customer Loyalty

Petco

Chuck Chapek
VP, CRM & Loyalty

The Vitamin Shoppe

Paulo Claussen
Director of Loyalty

ULTA

Brent Cooke
VP – CRM, Loyalty & Marketing Insights

PetSmart

Joy Garcia
VP, Customer & Brand Marketing

Stage Stores

Ian Dewar
Director of Customer Lifecycle & Analytics

The North Face

Mark Friedman
President E-Commerce

Steve Madden

Toni Miller
Senior Executive Vice President – Chief Administrative Officer & Chief Financial Officer

Boscov’s

Wade Lee Jones
VP, Direct to Consumer & CRM

Journeys

Danielle Leveille
Director of CRM

Wolverine Worldwide

Carol McIntyre
VP, CRM & Loyalty

L’Oreal

Jenn McMillen
Chief Accelerant

Incendio

Eric Messerschmidt
SVP Strategy, Loyalty and CRM

ULTA

Rachel Minerva
Vice President, Customer Marketing & Analytics

Chicos’s FAS, Inc.

Paul Murray
Director of Digital Innovations

Dunkin’ Brands

Kara Quinn
AVP CRM & Loyalty Marketing

L’Oréal

Ian Richards
VP Digital Marketing and CRM

Laura Canada

Amy Nelson
Sr. Director of Customer Marketing

Abercrombie & Fitch

Susan Rodgers
VP Marketing, CRM & Analytics

Pier 1 Imports

Ernan Roman
President

ERDM, Corp.

Robin Ross
Senior Director,
Corporate Marketing & Membership

Costco Wholesale

Nicola Saraceno
SVP Retail Marketing & CRM

Luxottica Group

Dave Sims
Vice President Loyalty Marketing

La Quinta Inns & Suites

Yoshi Tanaka
Director

American Airlines

Emily Teele
Creative Director, CRM

UBER

Erica Thompson-Moran
CRM and Ecommerce Consultant

ACIRE Consulting

Paul Voss
Director CRM

Rack Room Shoes/Off Broadway Shoes

Sherina Smith
VP Loyalty & CRM

JCPenney

Tom Tracy
SVP Marketing

Monro Muffler Brake