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Download the CRMC 2012 eBrochure. PDF icon

The complete 2012 Agenda will be available soon.

Download the CRMC 2011 Agenda here. PDF icon

 

CRMC 2012 Retail Presenters

More to be added soon!

AMC Theatres
Deliver Meaningful Customer Engagement/Best-in-Class Loyalty and Technology Integration
Brent Cooke, Vice President of Guest Marketing - AMC Theatres
Michael Hemsey, President - Kobie Marketing
Express
The Express Way to Enhanced CRM
A CRM Retail Tale: How Express is Transforming CRM with Advanced Analytics and Customer Engagement
Jim Thompson, Director, Customer Marketing – Express
Don Smith, Vice-President, Customer Insights and Innovation - Brierley+Partners
GNC
Turning Up The Heat On “360 Degrees”—-Making Customer Centricity More Than Just A Buzz Word at GNC
Dave Sims Vice President CRM - General Nutrition Centers
Jeff Simpson Senior Vice President Retail & Consumer Brands - Harte-Hanks
hhgregg
Turning Customer Contact into Retail Success
Jeff Pearson, Senior Vice President, Marketing – hhgregg
Jeff Caplan, Partner and Vice President – 89Degrees
Metro, Inc
Transforming an Organization Around the Customer
Marc Giroux, Vice President, Marketing - Metro Inc.
Marc Fischli, Chief Operating Officer - dunnhumby Canada
Michaels Stores
A Brave New World
Paula Puleo, Chief Marketing Officer - Michaels Stores
Michael Wagner, Client Executive - Acxiom
SuperValu
Transforming the Customer Experience in High Frequency Retail
Kelly Retka, Vice President, Marketing - SuperValu
Dennis Armbruster, Managing Partner - LoyaltyOne Consulting

Key 2012 Speakers

John R. Brandt
CEO & Founder – The MPI Group
Former editor-in-Chief of Industry Week and President/Editorial Director of ChiefExecutive Magazine, and an expert on how companies can adapt to the realities of new markets and customer expectations.

 

Soraya Darabi
Co-Founder – Foodspotting
Social media maven and digital strategist to ABC News, Darabi is one of today’s most sought after authorities on the emerging media landscape.

 

Bob Thacker
Executive Director - Adopt-A-Classroom
As the former Senior Vice President of Marketing for OfficeMax, SVP at Sears, and VP at Target, as well as President & CEO of BBDO Minneapolis, Bob brings a wealth of knowledge to the CRMC. His numerous awards include two appearances as one of the Top 100 Marketers of the Nation (AdAge) and induction into the Retail Advertising Hall of Fame
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